FAQ's


Q:  When will my item ship?

A: Standard production time can range from 2 to 5 days depending upon how many orders are queued up ahead of yours.  Tracking info will be available once I print your shipping label.

Uh oh, did you wait until the last minute to send a gift?
Need your bag for an upcoming vacation?
Have a specific delivery deadline?
Just want the bag in your hands as soon as possible?

Feel free to send me a message and I'll do my best to accommodate specific delivery deadlines or rush orders by bumping your order up in the queue or supplying a quote for rush shipping. :)

Q:  Do you accept returns?

A:  Well....our bags are pretty awesome so we don't get many returns ;)  but the answer is "yes."  I want you to be happy with your purchase.  If for any reason you are not, you may return items that are in NEW, UN-used condition for a refund less original shipping within 30 days of purchase.  

Q:  Are your items handmade?

A:  They are!  I personally measure, cut, iron, sew, complain, package and ship every bag.  It is a labor of love, but it ensures that each bag is crafted with the same exact care and quality every time.  From time to time (like during the holidays) I may take on a part-time assistant to help out so that items ship quickly.  But otherwise...its all me and my own two hands.

Q:  Can an item be made larger/smaller?

A:  Some items can be scaled up or down proportionately.  Some changes may incur a fee.  Alterations will be worked out on a case by case basis so feel free to contact me with your thoughts/ideas/changes.

Q:  Do you accept custom requests?

A:  I love working on custom items.  Please feel free to reach out with your concepts, ideas, suggestions, etc;.  I can't promise that my skill level or equipment will be able to create the vision, but I'm open to new ideas and I love a challenge. 

Q:  Do you ship internationally?

A:  I do!  Most tote bags will ship FREE worldwide.  Please do check your current local import regulations with the US.  Some countries may charge customs fees, duties, VAT, handling fees, etc; for US imports.  These fees must be paid by the recipient to retrieve your package and they are subject to change from time to time.   From other customers, I know that the UK does charge both a handling fee and a customs fee.  Hopefully, the FREE shipping helps to offset any fees on the other end :)

Q:  How can I contact you?

A:  Email at info@independentreign.com  Call or TEXT me on 917-765-0690

Q:  Anything else I should know?

A:  When you make a purchase from my shop, you should know that you are receiving an item that has been thoughtfully made with quality materials and diligent attention to detail and durability.  If you have a question, a concern or a comment, it all comes straight to the source ....Me.  I'm honest, hardworking and I love what I do.  I think I bring a unique perspective and casual, modern vibe to my designs and I hope that shines through in my products.