Q: When will my item ship?
A: Standard production time can range from 2 to 5 days depending upon how many orders are queued up ahead of yours. Tracking info will be available once I print your shipping label.
Uh oh, did you wait until the last minute to send a gift?
Need your bag for an upcoming vacation?
Have a specific delivery deadline?
Just want the bag in your hands as soon as possible?
Feel free to send me a message and I'll do my best to accommodate specific delivery deadlines or rush orders by bumping your order up in the queue or supplying a quote for rush shipping. :)
Q: Do you accept returns?
A: Well....our bags are pretty awesome so we don't get many returns ;) but the answer is "yes." I want you to be happy with your purchase. If for any reason you are not, you may return items that are in NEW, UN-used condition for a refund less original shipping within 30 days of purchase.
Q: Are your items handmade?
A: They are! I personally measure, cut, iron, sew, complain, package and ship every bag. It is a labor of love, but it ensures that each bag is crafted with the same exact care and quality every time. From time to time (like during the holidays) I may take on a part-time assistant to help out so that items ship quickly. But otherwise...its all me and my own two hands.
Q: Can an item be made larger/smaller?
A: Some items can be scaled up or down proportionately. Some changes may incur a fee. Alterations will be worked out on a case by case basis so feel free to contact me with your thoughts/ideas/changes.
Q: Do you accept custom requests?
A: I love working on custom items. Please feel free to reach out with your concepts, ideas, suggestions, etc;. I can't promise that my skill level or equipment will be able to create the vision, but I'm open to new ideas and I love a challenge.
Q: Do you ship internationally?
A: I do! Most tote bags will ship FREE worldwide. Please do check your current local import regulations with the US. Some countries may charge customs fees, duties, VAT, handling fees, etc; for US imports. These fees must be paid by the recipient to retrieve your package and they are subject to change from time to time. From other customers, I know that the UK does charge both a handling fee and a customs fee. Hopefully, the FREE shipping helps to offset any fees on the other end :)
Q: How can I contact you?
A: Email at firstname.lastname@example.org Call or TEXT me on 917-765-0690
Q: Anything else I should know?
A: When you make a purchase from my shop, you should know that you are receiving an item that has been thoughtfully made with quality materials and diligent attention to detail and durability. I source my materials locally as much as possible and create very little scrap or waste with my production process. I often re-purpose left over leather and fabric into other items or donate leftover materials to other artists. If you have a question, a concern or a comment, it all comes straight to the source ....Me. I'm honest, hardworking and I love what I do. I think I bring a unique perspective and casual, modern vibe to my designs and I hope that shines through in my products.